Mercantile / Technology
Technology insurance for things that move, connect and control.
For businesses developing complex products and systems, the insurance needs to reflect what can happen when they fail.
The Mercantile approach
Products, software, services and contracts can create different kinds of loss. We map the exposure before approaching insurers.
01 / Specialist sectors
Where technology meets the physical world.
We focus on the product, its end use, the parties relying on it, and the consequences of an error or failure.
Autonomy, movement and human interaction.
↗02Industrial automationIntegration, installation and production interruption.
↗03SCADA & control systemsOperational technology and industrial controls.
↗04Connected devicesHardware, firmware and connected supply chains.
↗05Software & SaaSImplementation, uptime and service obligations.
↗06Artificial intelligenceAI developers, consultants, agents and automation providers.
↗Insurance for Australian technology businesses
Mercantile Insurance Brokers arranges insurance reviews for technology developers, manufacturers, importers, consultants and systems integrators across Australia. We consider professional services, physical products, cyber exposures and the countries where your customers operate.
Explore AI company insurance, data centre insurance for owners and operators and insurance for data centre contractors.
How do professional indemnity and products liability differ?
Technology professional indemnity addresses covered claims arising from defined services, advice or software errors. Products liability addresses covered third-party injury or property damage claims involving supplied products. Businesses combining hardware and software may need both; policy definitions and exclusions determine how they interact.
Does technology insurance automatically include cyber?
No. Cyber may be a separate policy or a selected part of a technology package. The scope of privacy liability, incident response and cyber business interruption needs review alongside technology PI and liability cover.
02 / Insurance covers
Structure cover around the cause of loss.
Products liability, technology professional indemnity and cyber insurance answer different questions. We examine activities, territories, contracts and exclusions together.
Explore insurance covers03 / The review
A clearer case for underwriters.
The strongest submission describes what the technology does, where it is used, who relies on it and the maximum credible loss.
Products, services, customers and supply chain.
—Contracts, jurisdictions, claims and existing cover.
—Seek terms and explain the important conditions and gaps.
—Technology insurance questions
What insurance does a technology company need?
The combination depends on whether you supply hardware, software, professional services or infrastructure. Technology professional indemnity addresses specified professional liability exposures; products liability addresses insured injury or property damage; cyber and product recall cover require separate review.
Does technology PI cover every software failure?
No. The professional services definition, policy trigger, exclusions, retroactive date and contractual liability terms determine whether a claim falls within cover. Refunds, service credits and performance guarantees are not automatically insured.
Can Mercantile help with data centre insurance?
We assist with insurance reviews for data centre operators and owners and data centre contractors. Operating infrastructure and building, installing or maintaining it involve different property, interruption, liability and professional exposures.
General insurance information from Mercantile Insurance Brokers for Australian businesses. Cover depends on policy terms, exclusions, limits and insurer acceptance.
04 / Start a conversation
Tell us what your technology does.
A short description of the product, service and customers is enough to start. We will identify the information needed for a market approach.